There’s a restaurant that Fahim and I go to every now and then called The Sizzle, and by every now and then, I mean four times in the last year or year and a half or so, and by that, that makes it our most frequented restaurant. Because, yes, we really don’t go out that often at all. 😀 I’ve talked about The Sizzle before.
The first time we ate there, we were offered a preferred customer type of card with discounts. We signed up, of course, being the cheap people that we are, using Fahim’s name and birthday.
The discount isn’t a huge amount – 10% off lunches during the week – but since we generally go out for lunches, that works for us. 🙂
Recently, Fahim received a coupon in the mail for 10% off for his birthday from The Sizzle, expiring a month after his birthday. Cool! Well, that’s what we thought at first, anyway… (See, that’s foreshadowing… ;))
See, nowhere on The Sizzle’s coupon did it say anything about not combining it with any other offers, not valid if…, and so on. No disclaimers of any kind. And they know we get discounts because of our preferred customer card, and them knowing Fahim’s birthday because of it, although I doubt they keep track of the fact that we always go at lunch.
10% off, total.
No comments or explanations from the server. Not even an acknowledgement that we provided a coupon for 10% off and a preferred customer card for 10% off. Not 10% off for the preferred customer card + 10% off for the birthday coupon. Just 10% off.
And that’s what I call a scam.
And the loss of a couple of customers.
As a PS to this, I really really really really really wish The Sizzle would turn the music/sound off on their site. Or at least provide a way for us, the poor hapless visitors (or ex-visitors, in our case), to turn it off. Because, yes, it realy is that annoying. No, it’s not cute, nor does it make us think that our experience at the restaurant will be good because of the sizzle sounds. It really just annoys.